Shipping & Delivery
Phase 1 — Internal Order Processing Time
Once your payment is confirmed, our fulfillment team begins verifying your order details, conducting quality inspections, and preparing your items for dispatch. This internal processing stage typically takes 1–3 business days (Monday through Friday, excluding public holidays). During peak seasons or promotional periods, processing may extend to up to 5 business days. You will receive a shipping confirmation email with a tracking number as soon as your parcel leaves our facility.
Phase 2 — Average Transit (Shipping) Time
After your order has been handed over to our logistics partner, the estimated transit times by region are as follows:
Total: 11–21 business days
Total: 11–21 business days
Total: 11–21 business days
Total: 13–25 business days
Shipping Protection & Insurance
Every order is dispatched with standard shipping insurance. If your parcel is confirmed lost in transit or arrives in a damaged condition, we will arrange a complimentary replacement shipment at no additional cost to you, provided that sufficient photographic or carrier-issued evidence is submitted to info@downca.com within 14 days of the expected delivery date.
Order Tracking
A tracking number will be emailed to you once your order has been dispatched. Please allow 3–7 business days after dispatch for tracking data to populate on the carrier's system. For real-time tracking, we recommend using the third-party platform 17track.net, which supports most international carriers.
Split Shipments
If your order contains items stored across multiple warehouse locations, they may be dispatched separately and arrive at different times. You will receive individual tracking numbers for each shipment.
Order Modification Requests
Need to update your shipping address or make changes to your order? Please contact us at info@downca.com within 24 hours of placing your order. Once an order has entered the dispatch process, modifications can no longer be accommodated. Please double-check your delivery address and selected product options before completing checkout.
High-Volume Periods
During major sales events or holiday seasons, order volumes may temporarily extend both processing and transit times beyond the standard estimates. We appreciate your patience and assure you that every order receives the same level of care and attention regardless of volume.