Whether you have a question about a product, need help tracking your order, or simply want to share your beauty experience with us — we'd love to hear from you. The fastest way to reach our team is through the official support channel below.

• Support Email: info@downca.com
• Company Name: KINGSWELL S.R.L.
• Company Registration Number: J2026039666004
• VAT Number: RO54935395
• Company Address: București Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl. Y1B, Scara 2, Etaj 9, Ap. 82, Romania
• Website: https://www.downca.com/
• Customer Service Response Time: Within 24–48 hours (may extend during peak beauty seasons and promotional periods).