Privacy Policy

This Privacy Policy explains how Downca collects, uses, and handles your personal information when you visit or make a purchase from www.downca.com (the “Site”). We encourage you to read this document carefully.

Information We Collect

When you visit the Site, we automatically gather certain technical data about your device and browsing behavior. This includes your IP address, browser type, time zone settings, referring URLs, and pages viewed. We refer to this as Device Information, and it is collected through the following technologies:

- Cookies: Small data files placed on your device that may include an anonymous unique identifier. To learn more about cookies or to disable them, visit allaboutcookies.org.
- Log Files: Server-side records of activity on the Site, including IP addresses, browser types, and timestamps.
- Web Beacons, Tags & Pixels: Lightweight electronic files used to understand how visitors interact with the Site.

When you complete a purchase or attempt to do so, we also collect Order Information, which includes your name, billing and shipping addresses, payment details (such as credit card numbers), email address, and phone number.

Together, Device Information and Order Information constitute the “Personal Information” referenced throughout this policy.

How We Use Your Information

We use Order Information primarily to fulfill your purchases — this includes processing payments, coordinating shipping, and sending order confirmations and invoices. We may also use it to communicate with you, screen for potential fraud, and, where you have opted in, to share relevant product information or promotional offers.

Device Information helps us identify and mitigate potential security risks and allows us to analyze how visitors use the Site so we can continually improve the shopping experience.

Sharing Your Information

We share your Personal Information with trusted third-party service providers only to the extent necessary to operate our business. For example, we use Shopify to power our store — you can review Shopify’s privacy practices at shopify.com/legal/privacy. We also use Google Analytics to better understand how customers navigate the Site; Google’s privacy policy is available at policies.google.com/privacy. You may opt out of Google Analytics tracking at any time via tools.google.com/dlpage/gaoptout.

We may also disclose your information when required by law, in response to a valid legal request, or to protect our legal rights.

Behavioural Advertising

We may use your Personal Information to deliver targeted advertisements that we believe may be relevant to your interests. For more information on how interest-based advertising works, visit the Network Advertising Initiative.

You can opt out of targeted advertising through the following links:
- Facebook Ads Settings
- Google Ads Settings
- Microsoft/Bing Ads Settings

You may also opt out of multiple services at once via the Digital Advertising Alliance opt-out portal.

Do Not Track

Our Site does not alter its data collection or usage practices in response to Do Not Track signals from your browser.

Your Rights

If you are located in the European Economic Area or the United Kingdom, you have the right to access, correct, update, or request deletion of the personal information we hold about you. To exercise any of these rights, please contact us using the details below. Please note that your information may be transferred to and processed in countries outside of Europe, including Canada and the United States.

Data Retention

We retain your Order Information for as long as necessary to fulfill the purposes described in this policy, or until you request its deletion.

Policy Updates

We may revise this Privacy Policy periodically to reflect changes in our practices or applicable regulations. Any updates will be posted on this page.

Age Restriction

This Site is intended for users aged 18 and over. We do not knowingly collect personal information from minors.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at support@downca.com.