• Registered Company: KINGSWELL S.R.L.
• Company Registration Number: J2026039666004
• VAT Number: RO54935395
• Registered Address: București Sectorul 3, Strada Rotunda, Nr. 1, Camera 2, Bl. Y1B, Scara 2, Etaj 9, Ap. 82, Romania
• Support Email: info@downca.com

Personal data refers to any information that can identify you, directly or indirectly — including data that, when combined with other details, could reveal your identity. Fully and irreversibly anonymised data falls outside this definition.

Keeping Things Safe: We operate on the principles of lawfulness, fairness, and transparency, processing only the data we genuinely require and applying appropriate technical and organisational safeguards. We may use personal data to verify accounts, detect fraudulent activity, and investigate potential breaches of our policies, based on our legitimate interest in maintaining a secure beauty shopping environment.

What We Collect:
• Information you provide: Details shared when creating an account, contacting our beauty support team, completing a survey, or using our help tools — including payment information, billing and shipping details, and account credentials when you make a purchase.
• Information from your use of our services: This may include your device type, device identifiers, IP address, operating system, browser type, usage patterns, and general location data.

We use personal data to deliver, improve, and develop our beauty products and services, to communicate with you, and to keep our platform and customers safe.

• Improving Our Service: We rely on data analysis and internal review, based on our legitimate interest in running and continuously improving our beauty retail operation.
• Staying in Touch: With your consent, we may send marketing communications, order and account updates, and policy notices. You can opt out of marketing at any time by contacting us.

Cookies are small text files stored in your browser. At present, we use only strictly necessary cookies — for example, to remember your cart contents and keep you logged in. We do not currently use cookies for advertising, third-party tracking, or behavioural profiling. Should this change, we will update this Privacy Statement and implement an appropriate consent mechanism before deploying any non-essential cookies, in line with applicable EU rules. You can manage or disable cookies through your browser settings, though this may affect certain site features.

We share certain data with trusted partners who help us operate our services or reach customers. We will never share your personal data with third parties for their own independent marketing purposes without your prior consent.

Where required by the laws of the European Economic Area (EEA) or your country of residence, we process personal data in line with Article 6(1) of the General Data Protection Regulation (“GDPR”) wherever your consent is the applicable legal basis.

As part of fulfilling your beauty order, certain personal data — such as your name, delivery address, and order details — may be shared with logistics partners located outside the EEA for the purpose of processing and delivering your order. Any such transfer is carried out under the safeguards required by the GDPR.

Our beauty products and services are intended for adults aged 18 and older, in line with the age requirement in our Terms & Conditions. As an additional safeguard, we do not knowingly collect personal data from children under 16. If we discover that we have collected such data, we will take prompt steps to delete it.

You have the right to access, correct, or delete the personal data we hold about you. You may also restrict or object to further processing, and request your data in a structured, portable format. You can lodge a complaint with your local data protection authority regarding our data handling. We aim to respond to your request within 30 days.

We apply reasonable technical, administrative, and physical safeguards to protect your data from unauthorised access. We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Statement, unless a longer period is required by law.

We may periodically update this Privacy Statement to reflect changes in technology, our practices, or applicable law. Continuing to use our services after an update takes effect means you accept the revised statement.

Questions about this Privacy Statement? Reach out to our team at info@downca.com (KINGSWELL S.R.L.).