Return & Refund Policy

Our Returns Policy

Your satisfaction matters to us. If you’re not completely happy with your purchase, you may return eligible items within 30 days of delivery at no cost to you. Once we receive and inspect the returned item(s), a refund will be issued to your original payment method. Please note that original outbound shipping charges are non-refundable.

Return terms may differ during special promotional periods. We recommend reviewing the specific terms and conditions of any active promotion before completing your purchase.

If you purchased a Downca product through an authorized third-party retailer, please contact that retailer directly to initiate a return or exchange, as their policies will apply.

How to Start a Return

To begin the return process, send an email to support@downca.com with your order number and the name of the item(s) you wish to return. Our team will respond with a prepaid return label and step-by-step instructions. Please do not send items back without first receiving authorization from us.

Damaged or Defective Items

If your order arrives in a damaged or defective condition, please email us at support@downca.com with the subject line DAMAGED. Include your order number and clear photographs showing the damage. Claims must be submitted within 14 days of receiving your order. We will arrange a replacement or appropriate resolution promptly upon verification.

Missing Items

If your order is incomplete or an item is missing, please contact us at support@downca.com with the subject line MISSING ITEM and include your order number. Our team will investigate and follow up with you as quickly as possible.